Disclaimer and Purchase Policies
These policies apply to services, session packages, online programs, digital resources, and physical products purchased directly from Pain-Free Me Studio.
1. Services and Health Disclaimer
Our services and educational materials support posture, movement, mobility, ergonomics, and general well-being. They do not provide a medical diagnosis or replace medical advice, treatment, or care from a licensed healthcare professional.
Posture assessments, including digital and AI-assisted assessments, are not diagnostic tests and may not identify every health concern. Do not delay seeking medical care because of information provided through our services or materials.
2. Health Information and Consent
Clients must disclose relevant health conditions, injuries, recent surgeries, pregnancy, medications, and changes in health before participating. Medical clearance may be requested when appropriate.
Participation is voluntary. You may decline or stop any assessment, exercise, or hands-on technique at any time. Tell your practitioner immediately if you experience pain, dizziness, or unusual discomfort.
3. Results
Results vary depending on individual health, circumstances, participation, and consistency. Pain-Free Me Studio does not guarantee pain relief, specific physical changes, or a particular recovery timeline.
Testimonials reflect individual experiences and do not guarantee similar results.
4. Appointments, Late Arrivals, and No-Shows
Appointments begin and end at their scheduled times. Late arrival may shorten your session without reducing the fee.
Arriving or joining more than 20 minutes after your scheduled start time is considered a no-show. Failure to attend is also considered a no-show.
No-shows are charged the full session fee. For prepaid packages, one session is deducted instead of an additional charge.
5. Cancellations and Rescheduling
At least 24 hours’ notice is required to cancel or reschedule an appointment. Cancellations or rescheduling requests received with less than 24 hours’ notice are charged the full session fee or deducted from your package.
Exceptional circumstances may be considered individually.
If Pain-Free Me Studio cancels an appointment, you may choose to reschedule or receive a refund for that appointment. Any affected package validity period will be extended where necessary to allow the replacement appointment.
6. Session Packages, Expiration, and Reactivation
Packages of 5 sessions are valid for 3 months from the date of purchase.
Packages of 10 sessions are valid for 6 months from the date of purchase.
Clients are responsible for scheduling and completing their sessions within the applicable period. Unused sessions expire after that period and cannot be redeemed, credited, or refunded, except where required by law.
Expired packages may be considered for reactivation at the sole discretion of Pain-Free Me Studio. Reactivation is not guaranteed and may involve a processing fee.
If reactivation is approved, Pain-Free Me Studio will confirm any processing fee, remaining sessions, and new expiration date by email or message. Reactivation will proceed once you accept these terms.
7. Online Products and Programs
A 30-day money-back guarantee applies only to online products or programs whose sales page or purchase terms expressly state that guarantee.
To use an advertised guarantee, contact Pain-Free Me Studio within 30 days of purchase and provide proof of purchase. Any additional conditions will be disclosed before payment.
If no guarantee is expressly stated, no voluntary money-back guarantee applies. This does not affect rights provided by applicable law.
8. Physical Products
Physical products purchased directly from Pain-Free Me Studio carry a 30-day money-back guarantee from the date you receive the product. Contact us within that period with proof of purchase to request a return.
For a defective or broken product, return it to Pain-Free Me Studio for inspection. Our initial remedy is replacement. If the replacement develops the same defect, we will provide a refund. Report replacement defects promptly.
The defect replacement policy does not cover damage caused by misuse, accidental damage, improper care, or normal wear and tear.
These conditions do not limit any remedy required by law.
9. Online Appointments
Clients are responsible for joining at the time and in the time zone shown in their booking confirmation. Please use a safe space, suitable equipment, and a stable internet connection.
Contact us promptly if technical problems interrupt your appointment.
Problems caused by Pain-Free Me Studio will be addressed through replacement time, rescheduling, or an appropriate refund. Client-side technical problems will be reviewed individually.
10. Safe Use of Products and Materials
Follow the instructions and safety guidance supplied with physical products and exercise resources. Participate within your ability and follow any relevant medical restrictions.
Our services, messages, and online programs are not emergency services and are not continuously monitored. Seek urgent medical assistance when needed.
11. Personal Use and Copyright
Unless otherwise agreed in writing, programs, videos, guides, and other digital materials are licensed for your personal use only.
They may not be shared, reproduced, resold, or distributed without written permission from Pain-Free Me Studio.
12. Privacy and Recordings
Personal information, health information, posture photographs, and assessment videos are handled in accordance with our Privacy Notice.
Separate permission is required before identifiable client photographs, recordings, or testimonials are used for marketing.
Clients must obtain permission before recording sessions or other people at the studio.
13. Consumer Rights
Nothing in these policies excludes liability or limits refunds, replacements, compensation, or other consumer rights that cannot lawfully be excluded.
14. Acceptance and Policy Changes
Applicable policies will be made available before booking or purchase. Clients will be asked to confirm acceptance.
Future policy changes apply to new purchases and bookings. Existing purchases remain subject to the terms accepted at purchase unless a change is agreed with the client or required by law.
15. Contact
For cancellations, refund requests, product concerns, or package reactivation requests, contact Pain-Free Me Studio through the contact details provided on our website or your booking confirmation.